This best practice guide alerts primary care organisations and teams to the seven steps through which they can work in order to safeguard their patients.
It is most relevant to staff responsible for clinical governance and risk management in the primary care setting, but also applies to all those responsible for providing care for patients in this sector. It is equally applicable to managed staff and independent contractors with differing accountabilities.
The steps described are not intended to be sequential, but are part of a continuing process instead. They offer primary care organisations, staff and teams a framework on which to work towards improving patient safety. They can be used to develop strategies, policies and action plans, as well as for presentations to staff.
We have provided practical hints and techniques, examples of local best practice and toolkits for the management and promotion of patient safety. These provide a checklist to help plan activities and measure performance, whilst still allowing opportunities for solutions to be found at a local level.