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On 1 June 2012 the key functions and expertise for patient safety developed by the National Patient Safety Agency (NPSA) transferred to the NHS England


We would like to reinforce the importance of NHS organisations continuing to report patient safety incidents in the usual way through the National Reporting and Learning System. This is so that trends in safety incidents can be identified and acted upon as early as possible.


Frequently Asked Questions


Patient Booklets for Anticoagulants (Warfarin), Insulin, and Lithium
The patient booklets can be ordered from 3M Security Printing and Systems Limited on the following contact details:


Please note that there is a charge for this publication - 3M will be able to advise you on this.


Patients Reporting an Incident

If you are a patient who wants to file a complaint or report an incident, unfortunately, the NPSA is unlikely to be able to assist you as it is not within our remit to give advice on individual cases.


The Department of Health's NHS complaints guidance, in the first instance, recommends that you contact either the Patient Advice and Liaison Service (PALS) or the complaints manager at the NHS trust, who may be able to resolve your concerns on the spot, or alternatively can provide you with details of how to complain or raise concerns.

The Department of Health's complaints guidance will offer further advice. Please also consult the NHS Choices website where you can search for the contact details of your local Patient Advice and Liaison Service (PALS) office, which can help you through the complaints process.


Questions about alerts

From 1 June 2012 all enquiries related to alerts (Rapid Response Reports, Patient Safety Alerts, Safer Practice Notices etc) should be directed to the Central Alerting System Helpdesk: safetyalerts@dh.gsi.gov.uk.


Questions about cleanyourhands

The cleanyourhands campaign is now complete, and unfortunately we are not able to provide further support for the programme.  Details about the campaign can be found at the cleanyourhands website.


Questions about Matching Michigan

The Matching Michigan programme is now complete, and unfortunately we are not able to provide further support for the programme.  All tools and resources needed to support your continued commitment to reducing CVC-BSIs can be found at Patient Safety First.


Questions about NRLS Reporting

If you are a member of staff with a question about NRLS Reporting please read the Frequently Asked Questions on the the NRLS Reporting website.


Questions about Registering to Receive Alerts through the Central Alerting System (CAS)
Please note that requests regarding the Central Alerting System (CAS) and registration for emailed alerts should be sent to the Department of Health CAS team by email at safetyalerts@dh.gsi.gov.uk.

Freedom of Information Act (FOI) Queries
If you would like to make a formal request under the Freedom of Information Act, please email england.contactus@nhs.net  to help us ensure it is dealt with promptly.


Other Queries

NHS England

PO Box 16738
B97 9PT


T: 0300 311 22 33

E: england.contactus@nhs.net

General enquiriesengland.contactus@nhs.net0300 3112233
Root Cause Analysis trainingRCAtraining.investigation@nhs.net